Highline Auto Sales dealership customer reviews

LotusEvora17 11 Jan 2017

I bought a Cadillac CTS-V and was extremely satisfied with the service from start to finish. Alex was a pleasure to work with and Sam was very friendly also. I walked in the first evening close to their closing time and they stayed the extra hours without pressuring me to buy or to go home. The foll...owing day I walked in the service door and even the detailers recognized me and welcomed me back. The hospitality here is noteworthy. 10/10 - Tom B. Show more

5 rate

Rolack 09 Jan 2017

My husband and I came down from Wisconsin to purchase our vehicle. We were greeted at the door by Alex . Alex was cheerful, charming and gracious. He listened attentively to our car buying needs and worked with us to find a vehicle that fit our budget, while also giving us the luxury vehicle that... we desired. We ended up spending our whole day with "High line Auto" and we were treated like family. We are very satisfied with our Mercedes Benz CL550! Thanks again Alex and High Line Auto! Show more

5 rate

Renee G 31 Dec 2016

Alex helped me evaluate several cars. He provided candid advice and helped me figure out what I really wanted. Alex was extremely knowledgeable, friendly and patient. Will be back in the future! The whole experience was much quicker than expected.

5 rate

Michael Mc 28 Dec 2016

I recently purchased an Audi S5 convertible and Bekim made the process seamless. He was very professional and courteous. He took the time to explain all the options and then we took the S5 on a test drive. The car was even better than it looked on the website. We completed the paperwork and he had m...e driving home that afternoon. If you are thinking of buying a car, ask for Bekim! Show more

5 rate

Wendy G 27 Dec 2016

Alex was patient with my many questions, and he made excellent recommendations! Highline Auto has such beautiful vehicles and superior service. I would recommend this dealer to friends and family.

5 rate

Matt A 27 Dec 2016

Bekim was great to work with...no pressure at all. Was able to complete my purchase in under 30 minutes. Will be back in the future!

5 rate

Eric 27 Dec 2016

I worked closely with Alex when purchasing my vehicle and he was extremely helpful, both pre and post my visit. After submitting my inquiry, Alex was very quick to call and answer any questions I had. I was looking for an Audi A7 and High Line had a variety to choose from. Upon arriving, Alex greet...ed us instantly and welcomed us into their office by providing food and beverages. Overall, I was very happy with the customer service. Alex was very honest and straightforward, which is what you look for in any salesman. It was a pleasure working with him from start to finish and I would gladly do business with him again. I Highly recommend! Show more

5 rate

Jack Wang 18 Dec 2016

I was looking for the Audi A7 and I talked to Bekim. The communication with him is very good and give me a lot convenience. The car is great and the price is OK! Hope to do business again!

5 rate

Chaazé 06 Dec 2016

I love my 2012 BMW X6! Great condition, low miles and a great price! Nice staff. My salesman, Bekim, was great! I was worried though after having my car less than 2 weeks when I noticed an oil leak on my garage floor. I called the dealership immediately and without hesitation they had me bring t...he car in and addressed the situation without question or cost to me (other than my time, which did mount up as I had to make multiple trips back and forth from Evanston to Burr Ridge until everything was back in working order). They did provide me with a loaner car while mine was being repaired and delivered my car back to Evanston when it was done, which was very nice. I experienced Bekim as good man with a good heart. I don't say that about many men. A truly genuine human being. So why not 5 stars? Well a couple of things prevented that. First one is that the description of the car's options on the website did not match what the car had in actuality. I did not catch this until I got home and started familiarizing myself with the car's features. That was extremely disappointing and actually pissed me off, feeling I had been deceived after having had such a good experience up to that point. The second issued I had was another feeling of being deceived. So the X6 did not have the factory BMW carpet floor mats. I was told that was not a problem and that the mats would be ordered. I purchased the car on October 22nd. I was told the mats were ordered some time around the 25th. I checked back weekly for about 3 weeks. After the engine issues were addressed I just gave up on the mats. It's now December 6th and I have heard nothing. I would have preferred they just told me they couldn't get the mats rather than leading me to believe they had been ordered for me. Who know's, maybe they are still on the way. . .not. Life is too short to worry about little things. But at the same time, little things can make a big difference! Bekim did admit to being forgetful, so I appreciate his honesty. But at the same time, it's not my job to have to keep reminding. My overall experience with the staff at High Line is that they are expected to do a lot. Everybody seems to do everything! Seems like they could use some administrative support. If that was the case, I may even have my floor mats (or the missing power outlet cover I forgot to mention) by now! All in all, I do feel that the staff I've interacted with mean well and want happy customers. At the end of the day, I love my X6! I don't take the few issues I had with them personally. No one is perfect. I haven't bought a used car before, so there are definately some things that I would do differently next time around. I'd buy another car from High Line and would recommend this dealership to others. And without a doubt, as I have already stated, Bekim is a good man with a good heart! What more could you ask for in a used car salesman! Peace and blessings. Show more

5 rate

Jason Sanchez 29 Nov 2016

I was looking for a BMW 750LI when I went to High Line Auto Sales and I met Alex Samhan. He showed me a few cars and I couldn't believe how nice and knowledgeable he was. He knew every car in detail, every single option on them. After a few test drives I went with a Mercedes Benz S550 4matic with... a Sport package, Pano roof, P2 Package and night vision. I didn't even know these options were available until Alex Samhan showed me how to use them. All there cars are in excellent condition I felt like a kid in a candy store so much to choose from. Thanks Alex you were Great!!!! Show more

5 rate

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